Privacy Policy

Effective Date: 4/16/2025
Last Updated: 4/16/2025

Trusted Signatures (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following types of information:

a. Account Information

When you sign up, we collect your name, email address, organization name, and billing details.

b. API Usage

We log API requests for auditing, security, and usage tracking. This may include your IP address, timestamps, API key identifiers, PDF digest, and requested operations.

c. Document Metadata

Our system is designed to operate only on PDF hash digests submitted by the client. We may retain document metadata such as SHA-256 hashes, timestamps, and signer identity (if applicable) strictly for verification and audit purposes.

We never upload or store your PDF documents.

d. Support Communications

If you contact us for support, we may retain your communications to help resolve issues and improve service quality.

2. How We Use Your Information

We use your information to:

• Provide and operate the Trusted Signatures service.
• Monitor and improve service performance.
• Communicate with you regarding your account, usage, or support inquiries.
• Enforce our Terms of Service and ensure security.

3. Data Sharing

We do not sell or rent your personal information. We may share limited information:

• With trusted third-party service providers (e.g., payment processors, cloud infrastructure) under confidentiality obligations.
• To comply with legal obligations, law enforcement requests, or court orders.
• To investigate or prevent fraud or abuse of the service.

4. Data Retention

We retain logs, billing records, and certificate metadata as long as necessary for business, legal, and compliance purposes. You may request deletion of your account data at any time, subject to our need to retain certain information for legal or operational reasons.

5. Security

We use industry-standard encryption and secure infrastructure to protect your information. API keys, hashes, and sensitive metadata are stored securely and access is tightly controlled. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may:

• Access, update, or delete your account information.
• Request a copy of the data we retain.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [privacy@trusted-signatures.com].

7. International Users

Our services are operated in the United States. If you access our service from outside the U.S., you consent to the transfer and processing of your data in the U.S.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the website or email. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Trusted Signatures
Email: privacy@trusted-signatures.com

Address: Trusted Signatures, 4 Saint Albans Rd W, Hopkins, MN 55305