Technical Support from Real People
In addition to email (support@trusted-signatures.com), Trusted Signatures uses Matrix to provide a modern, flexible support space — similar to Slack or Discord, but open and privacy-respecting.
Our support space is where you can ask questions, report bugs, and get help with:
- The Trusted Signatures web application
- Billing/account questions
- Our signing API
- The Trusted CLI tool
- Zapier integrations
- Workflow Design
🚀 How to Join
1. Create a Matrix account
You can sign up for free at https://app.element.io, using the matrix.org server or another provider.
Element is the most popular Matrix client and works in any modern browser, or on any operating system.
2. Open the support space
Click below to join the Trusted Signatures support space:
If you’re already in a Matrix client, search for:
#support:trusted-signatures.com
💡 What’s Inside
Our support space is organized into dedicated rooms:
- #support-general — Ask questions, get help
- #support-how-to — Tips, examples, FAQs
- #support-announcements — Product updates (read-only)
- #support-feedback — Feature requests & suggestions
- CLI / API / App / Zapier rooms — Focused support by product area
🧭 Getting Help
To keep support fast and effective:
- Post in the most relevant room
- Use threads to keep conversations organized
- Share details: what you’re using, what went wrong, and what you’ve tried
- Be respectful and professional
❓ Need Help Getting In?
If Matrix doesn’t work on your network or device, or you prefer email, reach us directly at:
📧 support@trusted-signatures.com
We’re happy to help.