Technical Support from Real People

In addition to email (support@trusted-signatures.com), Trusted Signatures uses Matrix to provide a modern, flexible support space — similar to Slack or Discord, but open and privacy-respecting.

Our support space is where you can ask questions, report bugs, and get help with:

• The Trusted Signatures web application
• Billing/account questions
• Our signing API
• The Trusted CLI tool
• Web sealing
• Zapier integrations
• Workflow Design

🚀 How to Join

1. Create a Matrix account

You can sign up for free at app.element.io, using the matrix.org server or another provider.

Element is the most popular Matrix client and works in any modern browser, or on any operating system.

2. Open the support space

Click below to join the Trusted Signatures support space:

👉 Join Support Space

If you’re already in a Matrix client, search for:

#support:trusted-signatures.com

💡 What’s Inside

Our support space is organized into dedicated rooms:

• #support-general — Ask questions, get help
• #support-how-to — Tips, examples, FAQs
• #support-announcements — Product updates (read-only)
• #support-feedback — Feature requests & suggestions
• CLI / API / Web sealing / App / Zapier rooms — Focused support by product area

🧭 Getting Help

To keep support fast and effective:

• Post in the most relevant room
• Use threads to keep conversations organized
• Share details: what you’re using, what went wrong, and what you’ve tried
• Be respectful and professional

❓ Need Help Getting In?

If Matrix doesn’t work on your network or device, or you prefer email, reach us directly at:

📧 support@trusted-signatures.com

We’re happy to help.